Answers to Your Frequently Asked Questions
Healthcare can be complicated, but we're here to help. If you don't see your question below, or would like additional info - give us a call! 406-493-0075
HOW SHOULD I PREPARE FOR MY INITIAL CONSULTATION?
Register for a ChARM Portal, complete your New Patient Paperwork and complete Consent Forms. It is important to complete these forms as accurately and thoroughly as possible. Please include ALL details of any medications or supplements that you regularly take, including dosage. We require intake forms to be complete prior to scheduling your initial consult. Call the office to get started!
If you plan to utilize health insurance, we highly recommend that you also complete our Verifying Insurance Benefits worksheet. We are a small practice and do not verify insurance benefits for potential patients. It is up to you to determine this information!
DO YOU BILL HEALTH INSURANCE?
Yes. We are currently credentialed (in-network) with:
-
Blue Cross Blue Shield
-
Aetna
-
Pacific Source
-
Allegiance
-
Cigna
-
MT Health Co-Op
-
Missoula County
Although we are in-network, this does not guarantee that the plan you have covers naturopathic physicians. If you plan to utilize health insurance, we highly recommend you call your insurance company to verify the details of your policy. Our front desk team as put together a tips and tricks handout to help with this process. Please give us call or email and can pass the handout along for your convenience.
Please note, we do NOT bill insurance for any our IV Therapy and some other non covered services . If you have insurance and elect to receive one of these self-pay services, we will ask that you sign a Financial Agreement acknowledging that you will be paying out-of-pocket. In these instances, we will not provide a Superbill. We will give you a price quote upfront and make sure there are no hidden costs.
CAN A DOCTOR AT ARALIA HEALTH BE MY PRIMARY CARE PHYSICIAN?
Our doctor are specialized and do not serve as primary care providers. It is advisable to have a PCP external to Aralia Health. This arrangement allows our doctors to dedicate their office visits exclusively to Naturopathic Medicine specialties.
Please note, we are unable to accommodate patients for acute office visits. We also do not offer after-hours consults. Therefore, we strongly encourage you to establish care with a PCP outside of Aralia Health.
WHAT IS YOUR CANCELLATION POLICY?
Aralia Health we strive to provide timely and effective care to all of our patients. When appointments are missed or cancelled without sufficient notice, it disrupts our ability to accommodate other patients in need of care. Therefore, we have implemented the following policy regarding missed appointments and short notice cancellations:
No Show Policy: A "no show" occurs when a patient fails to attend a scheduled appointment without prior notification. Patients who fail to show up for their scheduled appointment will be charged a fee equal to 50% of the cost of the scheduled appointment.
Short Notice Cancellation Policy: A short notice cancellation occurs when a patient cancels their appointment with less than 48 hours' notice. Patients who cancel their appointment with less than 48 hours' notice will be charged a fee equal to 50% of the cost of the scheduled appointment.
Payment of Fees: Fees for missed appointments and short notice cancellations will be billed to the patient and are due same day as the missed appointment or cancellation. Payment can be made by cash, check, or credit/debit card. If a card is stored on file under the patient’s account, it will be automatically changed.
Exceptions: We understand that unforeseen circumstances may arise that prevent patients from attending their scheduled appointments. In such cases, we encourage patients to contact us as soon as possible to reschedule their appointment. Exceptions to the no show and short notice cancellation policy may be made at the discretion of Aralia health. Examples are acute illness, emergencies and unsafe travel ways.
By scheduling an appointment with Aralia Health, patients acknowledge and agree to comply with the terms of our No Show and Short Notice Cancellation Policy. If you have any questions or concerns regarding this policy, please feel free to contact us.
Thank you for your understanding and cooperation.
HOW MUCH IS AN OFFICE VISIT IF IT IS NOT COVERED BY INSURANCE?
All fees are listed for payment at the time of service:
Naturopathic New Patient Appointment (99205+99417): $375
Naturopathic Long Follow-up (99215+99417): $300
Naturopathic Standard Follow-up (99215): $245
Naturopathic Focused Follow-up (99214): $175
Orthopedic New Patient Appointment (99205): $320
Regenerative Injection Therapies: Pricing is variable, all visit include a Consultation Fee of $175 (99214) + procedure fee ($140-$540 per joint). Detailed quote will always be provided at initial consultation.
For a list of our services visit our services page!
HOW DOES YOUR FINANCIAL HARDSHIP POLICY WORK?
At Aralia Health, we believe that access to quality care should be available to everyone, regardless of financial circumstances. We understand that unexpected hardships can arise, and we're committed to working with our patients during challenging times.
Our Financial Hardship Policy offers a 15% discount on office visits for patients with a household income under $35,000 per year.
If you believe you may qualify, please reach out to our office for more information on how to apply. We’ll guide you through the simple application process.
We appreciate your understanding as we strive to balance affordability with the sustainability needed to continue offering the highest standard of care to our community.
